6 Ways To Beat Bad Customer Service

by Michal on October 26, 2011

in Blog

Based on my recent experience with Verizon Wireless I thought I would share a few ways to deal with a tough customer service issue. Many of us have been there and these situations can sometimes be tough to handle. They can be frustrating, make you angry and even force you to switch companies. I have been on both sides of the coin – I worked in customer service for years and I am a customer. No matter which side you are on when you are faced with a difficult customer service issue it can be rough. Today we are going to focus on how to handle the situation when you are the customer.

Here are 6 Ways To Beat Bad Customer Service:

  1. DON’T BLOW YOUR TOP: This probably goes without saying, but some people let these situations get the best of them. When that happens you are less likely to get what you want and more often than not you end up looking like the one in the wrong. Don’t yell, use foul language or name call. Act like an adult and keep your temper in check. Once you go overboard the person on the other end is not going to take you as serious. Remember the popular saying “Kill’em with kindness”? Well it works, especially in a situation like this.
  2. CALL CUSTOMER SERVICE: If you are better at expressing yourself over the phone instead of in person then call customer service. In some cases you might not have this option, but if so then consider it. With my recent Verizon experience I ended up calling customer service because the store wasn’t able to help me and this worked great. Also, if you get nervous talking face to face to someone then making a call to customer service might be the best way to go.
  3. ASK FOR A MANAGER: Most of the time the first person you talk to in customer service is restricted on what they can do for you. They usually have to follow the book and often can’t veer to far off from policy. There are good reasons for this, but this type of approach doesn’t always work with every scenario. If you don’t think the representative is capable of handling your issue then don’t be afraid to ask for a manager.
  4. OFFER A SUGGESTION: Sometimes company’s just aren’t going to be able to bend on their policy. They want to be consistent with all their customers and as a result they might not be able to do exactly what you want. If this occurs don’t be afraid to offer another suggestion. For example, maybe they can’t issue you the credit you are asking, but maybe they will give 20% on your next order. Keep this in mind and they might just be willing to go with your idea on how to get the problem resolved.
  5. RELY ON YOUR HISTORY: If you have been a good, long time customer then be sure to remind them that. If you have a history of making payments on time, using their service frequently, or whatever the case may be, you can point this out to them. Some company’s are glad to consider your history with them and make exceptions accordingly.
  6. CHANGE COMPANY’S: Nobody really wants to get to this point, but it’s one way to deal with the situation. This gives you the opportunity to find a company with better customer service. If the company knows you are serious about changing that might just be enough to get them to come around.

{ 1 comment… read it below or add one }

Sammi23 October 28, 2011 at 3:28 pm

Thank you for the awesome suggestions! I have recently faced similar problems with Verizon & I wish I had read this article before!


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